Avoiding on-site assignments with Digital Services

Remote support: Minimum costs for maximum availability

The topic of hygiene plays an important role in supermarkets – especially at fresh food counters and in preparation rooms. The rule here: The less direct contact, the better. Therefore, it is good that there is a way to significantly limit the need to call in external service technicians: with remote support. Bizerba retail scales and slicers are particularly suitable for remote service, because most faults can be solved without the need for a service technician on site. Reducing the need of on-site assignments saves the retailer time and costs. Moreover, it also saves trouble for the customer due to excess waiting times and device downtimes.

Four tools, one goal: Preventing on-site assignments

Tool 1: Phone support

Firstly, fast phone support is an easy way to get started with troubleshooting. A conversation with especially trained experts of the Remote Support Center provides an initial overview. It oftentimes brings about an immediate solution.

TOOL 2: Remote Access

Secondly, remote maintenance allows the Bizerba experts to check settings, view configurations and review error messages by directly connecting to your devices. This procedure can be even more efficient in combination with the third remote tool: use of the Augmented Services app.

Tool 3: Augmented Services app

The Bizerba Augmented Services app can be used on mobile devices such as mobile phones, tablets or smart glasses. With the camera of the mobile device, the employee shows the expert in the Remote Support Center live shots of the hardware. This enables the expert to guide the employee through the troubleshooting process step by step. Above all, a view towards the future promises even more: The Augmented Services app will also offer support options using a 3D model, representing a digital twin of the actual device.

Tool 4: Device monitoring & management

Lastly, this kind of digital service is used especially often in the retail sector. The reason is that continuous monitoring of device data ensures transparency for inventory and optimizing investments. Moreover, condition-based maintenance helps to increase device availability. The term stands for the ability to record device data remotely. For example, it includes displaying and analyzing processes transparently to identify the need for preventive maintenance and to respond to it. As a result, the devices can be serviced in an optimally planned manner, increasing its availability significantly.

Your benefits:

Avoid on-site assignments

Increase availability

Minimize costs