Minimizing Downtime with Digital Services

Remote support: Minimum costs for maximum availability

In automated production lines with high throughput, even if only a single machine is down, this can result in high costs. Moreover, they increase minute by minute. Therefore, minimizing downtime is key to reducing costs and increasing productivity. For this reason, Bizerba Digital Services is now offering its innovative remote support. It ensures fast, optimally planned and efficient service. Thus it helps to significantly reduce or even avoid downtime altogether.

Efficient remote support with four digital services tools

Tool 1: Phone support

Firstly, quick phone support is an easy way to get started with troubleshooting. A conversation with especially trained experts of the Remote Support Center provides an initial overview. In addition, it oftentimes brings about an immediate solution.

Tool 2: Remote access

Secondly, remote maintenance means directly connecting to your system. It allows the Bizerba experts to check settings, view configurations and review error messages. This procedure can be even more efficient in combination with the third remote tool: use of the Augmented Services app.

Tool 3: Augmented Services app

The Bizerba Augmented Services app can be used on mobile devices such as mobile phones, tablets or smart glasses. With the camera of the mobile device, the employee shows the expert in the Remote Support Center live shots of the hardware. This enables the expert to guide the employee step by step through the troubleshooting process. In addition, a view towards the future promises even more: The Augmented Services app will also offer support options using a 3D model. This represents a digital twin of the actual device, i.e. support on the engineering drawing level. It will allow a virtual display of the system’s interior on the screen without the need for the actual device to be in front of the expert.

Tool 4: Device monitoring & management

Lastly, this kind of digital service guards against malfunctions in the future. It is primarily intended as condition-based maintenance. The term stands for the ability to apply device monitoring and management to record device data remotely and analyze processes transparently. In this way, the need for preventive maintenance can be identified and responded to. If a problem is upcoming, an automatic alert ensures that the service will respond quickly. This way, the risk of downtime is significantly reduced or even prevented entirely.

Your benefits:

Minimize Downtime

Increase availability

Minimize costs